Terms of Service
Legal conditions, clinical limitations, and user agreements for Aven Health preventative services in the UK.
1. Scope of the Service
By booking an appointment or entering a membership with Aven Health, you acknowledge that our assessments are strictly for preventative, monitoring, and educational purposes. We do not provide primary medical screens or act as a primary healthcare provider. Our reports are not GP referrals, though we signpost anomalies to appropriate primary care providers.
2. Bookings & Cancellations
We coordinate clinical couriers and nursing shifts for each booking. Any appointment cancelled within 24 hours of the scheduled time is subject to a cancellation fee reflecting these committed operational costs.
3. Biological Samples
We use standard venous draws or capillary collection methods. Phlebotomy is a standard procedure, but carries minor risks of bruising. You consent to qualified phlebotomy practitioners performing these collections. If a sample cannot be analysed by partner laboratories due to degradation or collection errors, Aven Health will coordinate a re-test booking at no additional charge.
4. Not a Diagnosis / Medical Disclaimer
Aven Health provides preventative screening and wellness monitoring. Our reports are not a diagnosis and do not replace advice from your GP or the NHS. If you have symptoms of acute illness, contact your GP; in an emergency call 999. You should not start, stop, or change any medication on the basis of an Aven Health report without consulting a qualified prescriber.
5. Eligibility
Our services are available to individuals aged 18 and over, resident within our published service area. You are responsible for providing accurate health information relevant to your safe assessment.
6. Payment
Prices are as displayed at the time of booking. Payment (or a deposit, where applicable) is taken to confirm your appointment. Membership fees are billed on the stated recurring cycle until cancelled in line with your plan terms.
7. Liability
Nothing in these terms excludes or limits our liability where it would be unlawful to do so (including for death or personal injury caused by negligence). Subject to that, our liability for the service is limited to the amount you paid for the relevant assessment.
8. Governing Law
These terms are governed by the laws of England & Wales, and disputes are subject to the exclusive jurisdiction of its courts.
These terms are a working draft and should be reviewed and finalised by a qualified solicitor before go-live.